Job Description

The Shelter Service Associate is a temporary position assigned to work in person in a Red Cross shelter before, during and/or after a disaster event. Shelter Service Associates complete tasks necessary for shelter operations and provide assistance for disaster clients. Shelter Service Associates support the day-to-day activities within a shelter which may include working in reception, registration, feeding, dormitory, information, or other areas within a shelter.

Supervisors direct a team of assigned workers, providing guidance and support. Both positions require ability to build effective relationships with co-workers and shelter residents.

Responsibilities:

• Following worker safety procedures for working in a COVID environment
• Embodying the fundamental principles of the American Red Cross in their work with clients, disaster responders and partners
• Providing excellent client service and support the daily maintenance of the shelter operation at the direction of the assigned Shelter Supervisor
• Using the Shift Tool during the disaster event to report availability and schedule shelter shifts

Qualifications:

• Speak clearly on phone and in person.
• Work for long periods on computer and/or reading small print and/or writing.
• Drive in daytime and at night
• 18 years of age or older
• Willing and able to volunteer in person in a COVID -19 disaster shelter before, during and/or after a disaster event
• Availability to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long)

. Physical ability to stand and/or walk for extended periods, including climbing stairs and can lift/transport supplies up to 20 pounds multiple times per shift.

• Willing to complete 3 hours of virtual self-paced training

Thank you for your interest in volunteering with the American Red Cross!

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