TN - Mechanical Customer Support Representative - HYBRID/REMOTE - TN Job at Imperial Industrial Supply, Memphis, TN

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  • Imperial Industrial Supply
  • Memphis, TN

Job Description

Job Description

Job Description

Salary: Starting at $22.00/hr

Job Title: Mechanical Customer Service Representative - TN

Location: Millington, Bartlett, Cordova, Lakeland, Germantown, Arlington, Collierville and Piperton, TN
Job Type: Full-Time
Department: Customer Support / Technical Support
Reports To: Customer Service Manager / Technical Support Manager

Job Summary:

We are seeking a mechanically inclined Customer Service Representative in Tennessee to support our customers by addressing inquiries, troubleshooting issues, and providing product or service-related technical assistance revolving around small engines and small engine repair. The ideal candidate has a strong understanding of mechanical systems, excellent communication skills, and a passion for helping customers solve problems efficiently.

Key Responsibilities:

  • Field customer inquiries or issues via phone support, email support and/or chat support relating to all small engine products, services, and technical issues.
  • Diagnose mechanical issues and provide step-by-step guidance for repair.
  • Interpret technical manuals, diagrams, and specifications to assist customers with troubleshooting.
  • Maintain accurate records of customer interactions, technical issues, and resolutions using CRM software.
  • Coordinate with internal departments such as engineering, production, and logistics to ensure customer satisfaction.
  • Process orders, returns, and service requests in a timely manner.
  • Provide feedback to product and engineering teams to improve service quality and product design.
  • Participate in training sessions to stay updated on new product developments and technical procedures.
  • Ensure customer satisfaction by delivering high-quality, professional support and timely resolutions.

Required Skills & Qualifications:

  • High school diploma or GED required, associate degree or technical certification in Mechanical Engineering or related field preferred.
  • Minimum 2 years of customer service experience in a mechanical, manufacturing, or technical environment.
  • Strong understanding of mechanical systems, components, and terminology.
  • Ability to read and interpret technical drawings and manuals.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and critical-thinking skills.
  • Proficiency in Microsoft Office and CRM systems (e.g., NetSuite, Salesforce, Zendesk).
  • Ability to multitask, prioritize, and manage time effectively.

Preferred Qualifications:

  • Background in HVAC, automotive, industrial equipment, home power backup, or related industries.
  • Experience with ERP systems such as SAP or Oracle.
  • Bilingual communication skills are a plus.

Working Conditions:

  • Primarily remote-based with occasional visits to customer sites or manufacturing facilities.
  • May involve handling mechanical parts or tools for demonstration purposes.
  • Standard business hours with occasional overtime depending on customer needs.

Job Tags

Remote job, Full time, Work at office,

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