Job Description
Job Summary:
We are looking for a detail-oriented QA Engineer with experience in IVR systems to ensure the quality and functionality of voice applications and telephony systems. The ideal candidate will have a strong background in IVR, contact center platforms (e.g., Amazon Connect, Genesys, Avaya, etc.), and automated/manual testing strategies.
Key Responsibilities:Design, develop, and execute test plans and test cases for IVR and voice applications.
Validate IVR call flows, prompts, speech recognition, DTMF inputs, and backend integrations.
Perform end-to-end testing of customer journeys including telephony, APIs, and CRM workflows.
Use tools like Hammer, Cyara, Empirix, or similar IVR testing platforms.
Automate repetitive IVR test cases where applicable.
Log, track, and validate defects using tools like JIRA or TestRail.
Work closely with developers, business analysts, and product teams to define testing scope.
Participate in regression, smoke, and performance testing cycles.
Ensure test coverage for all supported devices, platforms, and user scenarios.
8+ years of QA experience with a strong focus on IVR, voice applications, or contact center solutions.
Familiarity with IVR platforms like Amazon Connect, Genesys, Avaya, Cisco, or Twilio.
Experience with IVR test automation tools (e.g., Cyara, Hammer, Empirix).
Understanding of call flows, DTMF, SIP, CTI, and speech recognition.
Knowledge of QA methodologies, tools, and processes.
Excellent problem-solving and debugging skills.
Strong communication and documentation skills.
...services to network users. Install, maintain, troubleshoot and upgrade Web-server hardware and software. Evaluate and install computer hardware, networking software, operating system software and software applications. Perform data backups and disaster recovery...
...Job Description Job Description Cell Site Installation Tech-NOKIA Central Office SDS is looking for Nokia Central Office & Cell site installation tech. Must be able to rack and stack equipment, stitch, lace and crimp cable. This role requires 100% travel across...
...Tank & Industrial Services - is a dynamic and growing custom steel tank & industrial equipment manufacturer. Delivering high-quality... ...are looking to add experienced and qualified fitter- welders/fabricators to our shop production team, seeking long-term employees. Guaranteed...
...an industry leader in advanced materials processing, to find a Machine Operator for their Devens, MA facility. Training provided! Laser... ...meet quality and quantity goals Qualifications: Machine shop experience required Strong time management skills...
...involves printing, packaging, and preparing payroll checks and vouchers for delivery. Full training will be provided no prior experience is required. This position offers the potential to transition into a permanent full-time role. Key Responsibilities Operate...