Job Description

Job Description

Job Description

Our Mission

All of us, for each of you, every time.

Together, serving as the trusted regional healthcare partner.

Listen~Love~Respect~Excel~Innovate

At Samaritan Healthcare we are dedicated to providing healthcare services to the community that we serve. We are committed to providing the very best work environment for our professionals and the very best care to our patients. This position is responsible for providing hardware and software system support to all departments of Samaritan Healthcare. This position facilitates the design, specification, implementation, administration, and support of network and communications components for the organization.

The individual in this position reports to the Chief Administrative Officer. This position works closely with all departments, Medical Staff, and external vendors in order to assure system information is available at all times.

DIRECT REPORTS:

• Direct Reports: IT Tech I, IT Tech II, IT Application Analyst, PC Support Analyst, Network Administrator, Nursing/Clinical Informatics
• Indirect Reports: Project Subcontractors

This is a full-time salary exempt position.

SPECIFIC ACCOUNTABILITIES (not limited to):

I. Relational Leadership: Make positive effective relationships a priority.
a. Relationship Orientated; developing and fostering relationships through respect, open communication, trust and partnership.
b. Developing the campus to serve the region
c. Valuing patients, families, employees, community, physicians, & partners
d. Volunteerism (Ambassador for Samaritan) and participates in community events
e. Active participation, representing the interests of Samaritan, in professional associations
f. Strengthening relationships - by purposeful and systematic rounding with timely follow up and follow through, employee rounding, inter-departmental rounding, and doing stop light reports.
g. Elevating Gratefulness - by doing thank you notes to employees, utilizing the peer-to-peer Recognition Program(s) and the DAISY Award.
h. Promoting Wellbeing
II. Strategic: Champions of the vision and strategies of Samaritan
a. Active involvement in the planning process
b. Inspiring alignment and development of operational practices to achieve business goals
c. Setting & Achieving Goals – through Strategic Plan update/affirmation, participating in organizational goal setting, setting department goals, conducting monthly accountability meetings, and honoring vital time.
d. Building partnerships to maximize Samaritan achievement
e. Business Planning
f. Consistency and accountability
III. Operations: Effectively oversees and directs day-to-day operations.
a. Efficiency
b. Staffing and work assignments
c. Patient Care
d. Work Flow
e. Resources/equipment/materials
f. Keeping professional knowledge and skills current to make operations work effectively
g. Project and Process Management
h. Improving Communication – through communication boards, huddles and department meetings
IV. Human Resources: Inspires employees and creates a work environment of open communication, respect, teamwork and accountability.
a. Develops and fosters an employer of choice culture
b. Attracts, develops and retains talent
c. Evaluates competency and education
d. Employee Relations
e. Recognition
f. Coaching
g. Discipline and counseling
h. Expectations and accountability
i. Involvement and communication
j. Relationship, connection and employee engagement
k. Employee safety and security
l. Legal, regulatory and policy compliance
m. Giving & Receiving Feedback (aka Direct Dialogue) – through informal feedback (Compliments & Callouts), formal feedback –(annual employee evaluations), and by Empowering/training/supporting employees to provide peer-to-peer feedback (compliments & callouts)
n. Effective Hiring & Onboarding – through peer panel interviewing, behavior based interviewing, ensuring all new hires attend organizational orientation, and though new employee rounding (day 30/60/90).
V. Finance: Responsible for Samaritan overall financial health by consistently and proactively managing productivity and cost containment for department.
a. Demonstrated through – Budgeting (annual and ongoing), optimization, and utilizing benchmarking (Samaritan and industry).
b. Responsible for reporting audit goals, resource management and fiscal stewardship, maximization of productivity and cost containment, revenue generating opportunities, and monthly operational review.
VI. Performance Improvement, Safety and Service: Inspires and assures an environment that engages staff in performance improvement, patient safety and service to others.
a. Inspires and assures alignment with family centered patient care.
b. Regulatory compliance (DNV, DOH, Stark, etc)
c. Data analysis and development of appropriate initiatives
d. Promotes best practice
e. Active involvement in committees, teams, etc
f. Outcome improvement through data analysis
g. Leading Change - by adherence to standardized improvement method(s) (e.g., PDSA, Lean/A3, etc.) and/or Project Management System, surveying & improving the employee and patient experience, departments “grabbing the baton” for organization-wide improvement efforts and projects, and by leveraging stakeholder engagement/employee -driven team structures.
h. Achieving Standards - through utilizing the Samaritan standards of behavior and positive communication standards.

VII. Technical / Professional Knowledge: Achieve and maintain a level of knowledge / competence in areas of responsibility to effectively and safely
perform all of their duties and responsibilities; keeping abreast of current trends and development.

POSITION QUALIFICATIONS (not limited to):

1. Education:

1. Bachelor's degree in Computer Science, Information Resource Management, Business, or equivalent training, experience, and certification.

2. Experience:

1. 3-5 years’ of previous management experience. Experience in healthcare preferred.
2. 5-7 years’ experience in a multi-vendor network environment.

3. Skills:

1. Experience in computer operations to provide total support for networked environment, personal computers, and workstation areas.
2. Responsible for network management and design, TCP/IP, SMS, Active Directory, Linux, Cisco router and switches, WAN (Frame Relay, T1, Leased lines), Asynchronous Communications, VOIP.
3. Ability to exercise planning, organization, delegation, and follow-through skills to effectively complete the most complex technical assignments.
4. Ability to analyze and resolve user problems in a timely and efficient manner.
5. Excellent interpersonal, written, and verbal skills.
6. Demonstrates effective delegation skills to streamline operational workflows and optimize inter-office resources.

PHYSICAL REQUIREMENTS:

1. Occasional prolonged standing/walking. Occasional lifting, reaching, kneeling, bending, stooping, pushing and pulling.
2. Moderate heavy physical effort, lift/carry up to 30+ lbs.
3. Good reading eyesight; full visual acuity, depth perception, and color perception.
4. Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public.

As a Samaritan Healthcare professional, you will be asked to carry out the Mission, Vision, Values, and Strategy of Samaritan Healthcare, personifying service and operational excellence including the creation and maintenance of the best patient, professional, physician, and student experience.

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