Job Description
Summary This General Store Manager is responsible for achieving financial targets; analyzing and developing business; implementing strategic company initiatives; building highly motivated teams and strong relationships with the cross functional departments; and overall management of staff.
Responsibilities - Achieve the store's sales and profit budgets through consistent sales motivation and expense control.
- Develop a selling culture in the store.
- Model exemplary selling techniques and customer service.
- Achieve the store's payroll budget goals through effective staffing and sales productivity.
- Recruit, train, supervise, and retain store staff.
- Create and monitor weekly schedule maximizing talent, payroll and store coverage.
- Ensure that associates are trained in all aspects of their job responsibilities including salesmanship, customer service, clientele, company history, product knowledge, visual merchandising and basic store operations.
- Identify and train employees for development and growth within the store team and within the retail organization to build back bench for succession planning.
- Organize regular store meetings to communicate store expectations and priorities to the entire store team.
- Motivate team to encourage positive work environment fostering friendly and service oriented atmosphere.
- Develop an action plan to correct negative trends and achieve store goals.
- Track and ensure that KPI metrics are clearly communicated and achieved.
- Ensure that sales associates are developing and maintaining long-term clients through the effective use of customer service, client books, store and community events.
- Ensure that all product presentation is maintained to company standards.
- Ensure that product transfers, receiving, customer repairs are accounted for with accuracy.
- Ensure that all visual and merchandising directives are implemented according to company standards.
- Analyze product sales performance and inventory needs and communicate to supervisor and retail team.
- Develop local outreach to network within the community to develop customer base to increase sales.
- Partner with marketing and advertising department to support their initiatives to build customer awareness to increase traffic and sales through communication of marketing strategies.
- Supervise the enforcement of company cash handling, loss prevention, store funds and deposit procedures.
- Ensure all administrative responsibilities are completed promptly and accurately.
- Identify and discuss operational issues and concerns with Regional Manager.
- Maintain efficient and organized office filing and in-store communication system.
- Achieve store inventory shrinkage budgets.
- Regularly utilize store inventory audits to ensure consistent inventory control.
- Ensure product is replenished and re-stocked into case lines daily and as needed.
- Utilize maintenance and visual merchandise checklists regularly to ensure store standards are consistently being met.
- Prepare and send nightly business recap.
Qualifications - High School Diploma required; Bachelor's degree preferred.
- A minimum of 5 years of related experience
- Strong organizational, problem solving and customer management skills
- Excellent interpersonal and communication skills
- Proficiency with Microsoft Office (i.e. Word, Excel, PowerPoint)
- Basic math skills sufficient to complete orders, calculate inventory and manage transactions
- Ability to build and maintain productive relationships with cross functional teams
- Outstanding work ethic with a commitment to achieving targeted objectives
- Willingness to work days, evenings, weekends, and up to 50 hours per week
EEOE
Pay Range: $70,304.00 per year plus Bonus potential
Job Tags
Work at office, Local area, Night shift, Weekend work, Afternoon shift,