Akkodis is seeking a Computer Field Technician for a 24 Months contract position with a client located in Maplewood, MN. Ideally looking for applicants with a strong working knowledge or experience with Printers, replacing toners, clear paper jams comes as a plus.
Job Title : Computer Field Technician
Location : Maplewood, MN
Duration : 24 Months
Pay Range: $26.42/hr on W2 - $34.58/hr on W2 (without benefits) ,the rate may be negotiable based on experience, education, geographic location and other factors.
Onsite Administrator (Print) - OSA Level II (Maplewood, MN)**For this position the candidate must reside in Maplewood, MN / or commute daily to Customer site**
Description:
This role is responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols. The role engages in addressing customer issues and inquiries to ensure utmost customer satisfaction. The role conducts routine installations and configurations and executes scripted change management activities while adhering to incident, change, and problem management processes. The role consistently meets production goals, aligns work with strategy, maintains data confidentiality, and supports department-level operational plans with minimal supervision.
OSA Level II
•Manage consumable inventory
•Replace toner/consumables/paper
•Ensure adequate consumables are available at customer sites
•Clear paper jams
•Assist end user with device functionality
•Coordinated with HP with SW branded support
•Report customer dissatisfaction to CSM/SDM
•Assist with the collection of usage pages per devices as needed
•Swap out devices with spares as needed
•Perform initial trouble shooting
•Track usage/activities @ Customer sites
Responsibilities:
• Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols.
• Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols.
• Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols.
• Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction.
• Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance.
• Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery.
• Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
• Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
• Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
• Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.
Education & Experience Recommended:
• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.
If you are interested in this Computer Field Technician – 24 Months Contract position with a client located in Maplewood, MN then please click APPLY NOW. For other opportunities available at Akkodis go to .If you have questions about the position, please contact Mohammed Ateequddin at 410-226-8031 or mohammed.ateeq@akkodisgroup.com
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance.
...employer match Paid time off to relax and recharge with vacation, holidays, and sick time. Annual memberships with Strava and Headspace for additional health and wellness benefits Maternity and Paternity leave time options to care for the newest little family...
...Standards Coordinates and supervises the work of a maintenance crew. Manages operations and supervises preventive maintenance programs and... ...or airport assets to ensure full and productive use of the City's facilities. Performs routine manual duties to support a variety of...
...accounting team, fostering professional growth and operational excellence. Qualifications: Bachelors degree in Accounting or... ...executives and cross-functional teams. Intermediate to advanced Microsoft Excel skills. Experience with Restaurant365 or similar ERP/...
...Tank & Industrial Services - is a dynamic and growing custom steel tank & industrial equipment manufacturer. Delivering high-quality... ...are looking to add experienced and qualified fitter- welders/fabricators to our shop production team, seeking long-term employees. Guaranteed...
...Job Description Job Description Join Our Team at Folino Estate Winery! We're seeking enthusiastic and dedicated Banquet Servers to help deliver exceptional dining experiences at weddings, private events, and large-scale gatherings. As a key part of our events team...