A-Line Staffing is now hiring a Customer Care Representative in San Antonio, TX! The Customer Care Representative will be working for a Fortune 500 Company and has career growth potential. See additional details below. Customer Care Representative Highlights • The pay for this position is $19.00 per hour. • Monday – Friday, training will be M-F 8-4:30pm local time. • Onsite position (on-site training with remote flexibility after business expectations are met). • This position is a full-time, contract-to-hire opportunity. Responsibilities • Serve as the primary point of contact for members and providers, handling inbound calls related to pharmacy benefits, eligibility, and claims. • Assist members with prescription coverage questions, medication prior authorizations, formulary inquiries, and benefit verification. • Coordinate with pharmacists, clinicians, and internal teams to ensure timely and accurate processing of pharmacy-related requests. • Document all interactions and updates accurately in the system per compliance standards. • Deliver exceptional customer service while maintaining HIPAA compliance and company quality standards. Requirements • High School Diploma or GED required; Associate degree preferred. • 1+ year of call center or healthcare customer service experience required. • Experience with pharmacy benefits or prior authorization strongly preferred. • Excellent communication, problem-solving, and multitasking skills. • Proficiency in Microsoft Office and ability to learn new systems quickly. Benefits Available • Benefits are available to full-time employees after 90 days of employment. • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates. If you are interested in this Customer Care Representative position, APPLY, or contact kvaughn@alinestaffing.com
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