Job Description

Business Operations & Systems

Location: NYC - West Village

Atlas is the concierge and charge card built for those who expect more unlocking access across dining, travel, and lifestyle while making spending seamless and effortless.

Our members are discerning, busy individuals who rely on Atlas to deliver insider access, curated service, and unmatched reliability.

In just 12 months, we've processed over $X00,000,000 in member spend, growing double digits month-over-month organically, without paid marketing.

We're backed by legendary investors and have multiple years of runway ahead. Our team is small, fast, and senior with experience scaling iconic consumer products at Apple, Robinhood, and DoorDash.

The Role

We're hiring a high-output operator to work across the heart of the business sitting shoulder to shoulder with our concierge team to design better systems, drive performance, and unlock leverage.

You'll be responsible for streamlining internal workflows, standing up the right metrics and tooling, and partnering on GTM campaigns that increase member engagement. This is an execution-heavy, systems-minded role for someone who's obsessed with how things work and how to make them work better.

You'll help shape the future of Atlas by making our operations faster, smarter, and more scalable.

What You'll Own

• Partner closely with our concierge team to streamline workflows and improve speed, accuracy, and consistency across requests
• Build systems and lightweight processes to manage inbound and outbound member activity from dining requests to hotel bookings
• Stand up dashboards to track team SLAs, fulfillment rates, and member satisfaction (NPS, resolution time, etc.)
• Own concierge CRM tracking and help design proactive GTM campaigns for high-value members (e.g. curated hotel drops, Blade offers)
• Define and monitor KPIs across ops and concierge and use those insights to drive prioritization
• Identify high-impact automation opportunities and collaborate with engineering to reduce manual work

What We're Looking For

• 37 years of experience in business operations, strategy, or systems-building roles at a fast-moving startup (think: DoorDash, Instacart, Uber, Brex)
• Experience working directly with ops, support, or GTM teams and improving how they run
• Strong with data and tools you can build your own dashboards, slice raw data, and spot the signal
• Comfortable getting scrappy building systems in Airtable, Notion, Zendesk, Slack, Zapier, etc.
• Obsessed with speed and quality you notice small inefficiencies and fix them without being asked
• Excellent communicator who can work cross-functionally and move things forward fast

Why You'll Love Working Here

• High impact, real ownership You'll be the architect behind the systems that make Atlas run.
• Early stage, no bureaucracy We move quickly, cut the fluff, and give you room to build.
• Dream customer base You'll build for some of the most interesting people in the world.
• Tight-knit, elite team Work with ex-Apple, YC founders, and ops leaders who ship fast.
• Real upside Competitive compensation and equity in a company with massive ambition.

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