Bilingual Virtual Front Desk Assistant (English/Spanish) Mental Health Practice (Dedham) Job at 20four7VA, Dedham, MA

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  • 20four7VA
  • Dedham, MA

Job Description

Bilingual Virtual Front Desk Assistant (English/Spanish) Mental Health Practice

We are a mental health provider seeking a dedicated and professional bilingual (English/Spanish) Virtual Front Desk Assistant to support our practice. This role is essential in ensuring smooth client interactions, efficient scheduling, and accurate patient information management while maintaining HIPAA compliance.

Responsibilities:
  • Answer incoming phone calls and provide courteous, professional assistance to clients in both English and Spanish.
  • Schedule and manage patient appointments.
  • Collect and enter patient demographic and insurance information into the Electronic Health Records (EHR) system.
  • Verify patient insurance eligibility and benefits.
  • Conduct follow-up calls for claim status inquiries.
  • Provide general front desk support virtually, ensuring smooth operations of the practice.
  • Maintain confidentiality and adhere to HIPAA guidelines at all times.
Qualifications:
  • Fluent in English and Spanish (oral and written) this is a non-negotiable requirement.
  • Prior experience in a healthcare, medical office, or telehealth support role preferred.
  • Knowledge of insurance verification and claims processes is a plus.
  • Strong organizational and communication skills.
  • Comfortable using EHR systems (training provided).
  • Ability to use phone system applications (e.g., GoToMeeting or similar).
  • Reliable computer, internet connection, and quiet workspace.
  • Must complete HIPAA training upon hire.

Application software knowledgeable/required: Phone system: Access provided via GoToMeeting app/website, EHR System (specific system not named).

Client industry: TBD

Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.
What we offer:
  • Competitive rates
  • Weekly payments
  • Annual rate increase (based on performance)
  • Paid time off
  • Paid holidays
  • Various open roles are available
  • Free training and upskilling
  • Constant support and guidance from managers and mentors
  • Clear schedules and guidelines
  • A vibrant community always ready to support you
  • And more!

Job Tags

Weekly pay, Work at office, Remote work,

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